Last updated: July 21, 2026
This Refund Policy explains how refunds, cancellations, and disputes are handled for services purchased from Averon Strategy LLC. This policy is designed for consulting, strategy, advisory, planning, and implementation support services, which are primarily delivered digitally.
1. Contact for refund questions
Refund and billing questions should be sent to contact@averonstrategy.tech. Please include your name, company name, invoice number if available, payment date, service purchased, and a clear explanation of the issue.
2. General refund principle
Averon Strategy LLC sells professional consulting time, analysis, preparation, strategy work, planning, advisory calls, documents, and implementation support. Because these services involve time and professional work that may begin before final documents are delivered, refunds are limited and depend on the stage of work completed.
3. Full refund eligibility
A client may request a full refund if all of the following are true: payment was made in error, no onboarding call has occurred, no consulting call has occurred, no audit or strategy work has started, no documents or recommendations have been delivered, and the refund request is received within three calendar days of payment.
4. Partial refund eligibility
A partial refund may be considered if the client cancels after work has started but before the full scope has been completed. Any partial refund will deduct the value of completed work, preparation time, consulting calls, research, strategy development, delivered documents, third-party costs, payment processing fees where applicable, and any non-cancellable reserved work time.
5. Non-refundable items
The following are generally non-refundable: completed consulting calls, completed audits, completed workshops, delivered strategy documents, delivered campaign plans, delivered funnel/CRM recommendations, completed advisory periods, completed onboarding work, completed research, rush fees, approved milestone work, and any third-party software, advertising, contractor, subscription, or platform costs paid on the client’s behalf.
6. Monthly retainers and advisory subscriptions
Monthly advisory retainers are billed for reserved availability, strategic review, communication, and advisory support during the billing period. Payments for an active or completed billing period are non-refundable. A client may cancel future monthly billing by sending written notice at least seven calendar days before the next billing date unless a different notice period appears in the signed agreement.
7. Project cancellations
If a client cancels a project before completion, Averon Strategy LLC may stop work and calculate any refund based on the agreed fee minus completed work, time spent, calls completed, materials prepared, delivered items, third-party costs, and any non-cancellable reserved time. If completed work exceeds the amount already paid, the client may still owe the remaining balance stated in the proposal or invoice.
8. Client delays
If a project is delayed because the client does not provide required information, access, feedback, approvals, or participation, payments already made remain subject to this policy. Client delays do not automatically create refund eligibility.
9. Dissatisfaction and revision requests
If a client is dissatisfied, Averon Strategy LLC should be contacted first at contact@averonstrategy.tech. Where reasonable and within scope, Averon Strategy LLC may provide clarification, correction, or revision. A revision request does not automatically qualify for a refund, especially when the work matches the agreed scope.
10. Refund processing time
Approved refunds are normally submitted to the payment processor within five to ten business days after approval. The time for funds to appear in the client’s account depends on the payment processor, card network, and client’s bank.
11. Chargebacks and disputes
Clients are encouraged to contact Averon Strategy LLC before opening a payment dispute so the issue can be reviewed and resolved where possible. If a chargeback or payment dispute is opened, Averon Strategy LLC may provide the signed agreement, invoice, delivery records, communication history, work product, call records, and this policy to the payment processor.
12. No outcome-based refunds
Refunds are not provided because a client did not achieve a specific number of leads, sales, revenue, advertising results, SEO rankings, conversions, customers, profit, or growth outcome. Averon Strategy LLC provides consulting and support services, not guaranteed business results.
13. Policy updates
This policy may be updated from time to time. The version published on this website applies unless a separate written agreement signed by Averon Strategy LLC states otherwise.